Shipping, Return, Refund, and Replacement Policy
Last Updated: January 2024
Welcome to MMU,
Thank you for choosing MMU. Our policies are designed to ensure a smooth transaction and enhance your shopping experience.
Shipping Policy:
- Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
- Delivery: We aim to deliver products within 2-5 business days across Pakistan. Delays may occur due to logistical challenges or unforeseen circumstances.
- Shipping Costs: Costs vary based on product weight and delivery location, calculated at checkout.
Common Shipping Problems and Solutions:
- Delayed Delivery: If your order hasn’t arrived within the expected timeframe, please contact us. We will investigate and update you on your shipment’s status.
- Damaged Goods: If you receive a damaged product, please contact us immediately. Photographic evidence is required to process an exchange or refund.
Return and Refund Policy:
- 15-Day No-Questions-Asked Return Warranty: If you are not satisfied with your purchase, you can initiate a return within 15 days of receipt. Contact our support at 0300-7380012 for a free pickup from your address.
- Refund Processing: Once we receive the returned item and confirm it is undamaged and unused, a refund will be issued to your original payment method or any preferred wallet account within 15 working days.
- Video Proof for Returns: To initiate a return, send us a video demonstrating the issue along with the unboxing video. This helps us quickly assess the situation and process your request.
Replacement Policy:
- 15-Day Replacement Warranty: If your product is defective or not as described, request a replacement within 15 days of delivery. Contact us at 0300-7380012 for a prompt dispatch of the replacement. The defective item will be picked up when the new one is delivered.
- Condition for Replacement: The product must be in its original condition with no additional damage.
- Video Proof for Replacements: Send a video showing the product's issue along with the unboxing video to facilitate the replacement process.
Rights Reserved:
- MMU reserves the right to reject any return or replacement request if the product does not meet the criteria detailed in our policy or if fraud is suspected.
Contact Us:
For further inquiries or assistance, please reach out to our customer service team:
- Sales Department: 0300-7380012
- Email: sales@mmu.com.pk
- Physical Address: 3, Warp Tower, Canal Ave, Dalazak Road, Peshawar
Your satisfaction is our top priority, and we aim to provide you with the best products and services.