FAQ

Shipping Policy

1. How long does it take to process my order?
Orders are processed within 1-2 business days. Orders placed on weekends or holidays are processed the next business day.

2. What is the estimated delivery time?
We aim to deliver within 2-5 business days across Pakistan. Delays may occur due to logistical challenges or unforeseen circumstances.

3. How are shipping costs calculated?
Shipping costs vary based on product weight and delivery location and are calculated during checkout.

4. What should I do if my order is delayed?
If your order hasn’t arrived within the expected timeframe, contact us at 0300-7380012. We will investigate and update you promptly.

5. What if I receive damaged goods?
If your product is damaged upon delivery, please contact us immediately with photographic evidence. We will process an exchange or refund.

Return & Refund Policy

6. What is your return policy?
We offer a 15-day no-questions-asked return policy. If you're not satisfied with your purchase, contact us at 0300-7380012 for a free pickup.

7. What is required for a return?
Ensure the item is unused, in its original packaging, with tags, manuals, and accessories intact. Provide proof of purchase and a video demonstrating the issue, along with the unboxing video.

8. How long does it take to process a refund?
Refunds are processed within 15 working days after we receive and inspect the returned item. Refunds are credited to the original payment method or a preferred wallet account.

9. Are shipping charges refundable?
Shipping charges are non-refundable.

10. What happens if my return doesn’t pass the quality check?
If the return fails our quality check, the product will be sent back to you, and no refund will be issued.

Replacement Policy

11. What is your replacement policy?
You can request a replacement within 15 days of delivery for defective or misdescribed products. Contact us at 0300-7380012 for assistance.

12. What is required for a replacement?
The product must be in its original condition without any additional damage. Provide a video showing the issue along with the unboxing video.

13. How does the replacement process work?
Once approved, we will dispatch the replacement. The defective item will be collected when the new one is delivered.

Warranty Policy

14. Do your products come with a warranty?
Yes, all products come with at least a 7-day warranty. Some products may have extended warranties.

15. How do I return a faulty product under warranty?
Contact us at sales@mmu.com.pk. Pack the item securely in its original packaging to avoid transit damage.

16. What if the product is damaged during return shipping?
If the product is damaged due to improper packaging during return shipping, we will not be responsible, and the item will be returned to you without servicing.

Cash on Delivery (COD)

17. Do you accept Cash on Delivery?
Yes, we accept COD. However, for high-return areas or certain products, a token advance payment may be required.

Other Policies

18. What if my delivery is delayed due to unforeseen events?
Delays may occur due to holidays, weather conditions, or transportation issues. We will notify you of any delays.

19. Can I modify the delivery or pickup address for a return or replacement?
No, the address provided during order placement is fixed for returns and replacements.

20. Do you accept bulk orders?
We reserve the right to cancel any order deemed a "bulk order" at our sole discretion.